Frequently Asked Questions

When is the next release?

Never miss out on our upcoming drops and updates! Join our email community by signing up on our website, and be sure to follow @ciphernewyork on Instagram for the latest news.

Can I change or cancel my order?

Please email contact.cipherny@gmail.com ASAP. If the order has already been fulfilled, we will be unable to change/cancel your order.

Do you accept returns?

All sales are final and we do not accept returns at this time. However, all products are thoroughly checked for defects before being shipped out. In the rare case that you receive a defective item, please contact contact.cipherny@gmail.com

Where do you ship to?

We currently only ship to areas in the United States.